Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within ten (10) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities. Current Government issued ID is required to tour.
What is included in the rent price?
Price on website is for rent and includes washer/dryer. Additional fees include: $25 Valet Trash, $5 Pest Control, $19 Deposit Waiver & $20 Wifi fees. We require renters insurance and if residents don't have their own, they can pay $14 for RIM.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Alton Optimist Park zoned for?
Alton Optimist Park is zoned for First Ward Elementary, Piedmont Middle School and Midwood High School.
Do you have furnished apartments?
Yes, select furnished units are available.
Do all of your apartments have the same finishes?
We feature 2 different finishes to suit your fancy.
Do all of your apartments include washer and dryer?
Yes, all apartments included a full size stackable washer and dryer.
How do I setup electricity?
Once you apply and receive approval, you can will contact Duke Energy at 1-800-777-9898 or go online at www.duke-energy.com to set up electric service prior to moving in. Provide them with your lease start date and address.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our internet provide can be Google Fiber, Spectrum, or AT&T.
What is your pet policy?
We welcome up to two furry friends, we do not have a 100 pound weight limit. There is a $350 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
What is the parking policy?
We offer both open parking and reserved parking for an additional fee of $75 per space. Each lease holder is allowed 1 space with each additional vehicle available for $40 per month.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee can range from $250-$500 depending on lease type..
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
We do not have garages available on site.
Do you have storage units available?
No, we do not offer onsite storage units. We do offer available bike storage for $10-20 per month.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you!
How do I receive packages?
Packages can be sent through any courier and are delivered to the package concierge system onsite.
How do I reserve the clubhouse for a private event?
Yes, you are welcome to reserve the clubhouse! There is a fee of $150 to rent the clubhouse, and we take reservations on a first-come, first-served basis.
What are the hours for the amenities?
Residents have access to our Fitness Center 24-Hours a day. Our other amenity spaces are open until 9pm each day.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.